I hope these call center folks are well trained

Tom Peters posted today on an ABC News special that highlighted "Outsourced Surgery" and how a company called PlanetHospital handles the logistics and arrangements for surgeries that...for whatever reason, couldn't be done here in the US (cost to much, not covered, lack of insurance, etc.). 

What a fantastic example of the inefficiency of medicine these days...but encouraging to know that this is an option.  The piece described how a woman flew 30 hours to have a 30 minute surgery at 1/3 the cost.  Unreal.

I am just hoping that when you call to describe your situation and set up the surgery...that the call center agents are NOT outsourced.